Refund policy

If you are unsatisfied with your order – please contact our Vevie Living Service and we will do our best to help you out!

Please make sure to read our product descriptions carefully. Kindly note that product colors may appear slightly different in photos due to lighting during photography or variations in monitor display settings.

Thirty-day return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unwashed and undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to take the following steps:

To be eligible to claim a refund, you must have purchased products form vevieliving.com
You can submit refund requests within 30 days after receiving your item. After the 30-day period it is not possible to get a refund. Please contact us at service@vevieliving.com for your refund request.
You will be required to pay for the return shipping label and provide us with the tracking number.
The return address is: Holtsprake 19, 7773 GE Hardenberg, Overijssel, the Netherlands.
Once approved, allow us 24-48 hours to process your refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Customers are responsible for return shipping costs unless the item is defective or not as described. When returning an item, the customer is responsible for ensuring the package arrives safely and in good condition. We require using a trackable shipping method and keeping proof of postage. We are not liable for return shipments that are lost, delayed, or not delivered to us.

We do not accept returns on these items:

Worn
Incorrect use of the product
Washed
Personalised
Gift Cards
Mystery Bags/Sets
Clearance Items
Special event items such as mother's day, father's day, christmas, easter etc.

Please do not return packages to sender as it may go to a 3rd party distribution center which is not associated with Vevie Living. Please contact us first and we will give you the correct postal address for returns.

***Please note return postage is at the customers expense unless the product has been deemed faulty by Vevie Living***

You can always contact us for any return question at service@vevieliving.com

DAMAGED, WRONG OR DEFECTIVE ITEMS

We’re sorry to hear something went wrong with your order!

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. To help us resolve the issue quickly, kindly provide the following:

Your order number
A clear photo of the packaging
A clear photo of the damaged or incorrect item
A brief description of the issue

We will review your request and either send a replacement or issue a refund, depending on your preference.

Please note that we are unable to process claims submitted after 7 days of delivery.

You can reach us at: service@vevieliving.com

Refunds

Please inspect your order upon reception and contact us immediately via email service@vevieliving.com

If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds are only issued after one of the following conditions is met:

The product has been returned to us and received in accordance with our return policy; or
The carrier has officially confirmed the shipment as lost.

Until the carrier has formally classified the parcel as lost, the order is considered in transit and no refund or credit is due.

REFUND TIMELINE

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@vevieliving.com

INTERNATIONAL RETURNS

Customers are responsible for any customs duties, taxes or clearance fees incurred when returning goods from outside the EU to our warehouse in the Netherlands. These fees are non-refundable.
Please ensure the return is declared as Returned Goods – No Commercial Value to avoid unnecessary charges.

If an item arrives damaged or faulty, we will cover any customs fees or costs associated with the return.

RESTOCKING FEE

We do not charge any restocking fee on returned items.

Need to cancel your order?

Here's what you need to know about cancelling an order with Vevie Living:

Cancellation Window: You can cancel your order within 1 hour of placing it. Unfortunately, we won't be able to cancel orders after 1 hour as they may already be in the processing stage.
How to Cancel: To cancel your order, please reach out to us directly via email at: service@vevieliving.com

Confirmation Email: Once the refund has been processed, you will receive a confirmation email with the details of the transaction. This email will serve as proof of the refund for your records.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, unwashed and undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.