FAQ's

RETURN & REFUND

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right!

Please read our Return Policy. If you have any questions you can contact us at: service@vevieliving.com

You can request a return within 30 days of receiving your order. Make sure you read our Refund Policy and contact us at service@vevieliving.com

Follow these 3 steps if you want to return your product and make sure you read our Refund Policy.

Step 1: Submit return request
Contact our support team at service@vevieliving.com with your order number and reason for return.

We’ll guide you through the next steps and provide the return instructions.

Step 2: Pack and mail back your items
We'll send you the instructions on how and where to send your items if your return is accepted.

Step 3: Refund
We will process your refund within 10 business days after receiving your return. Refunds will be issued to the original payment method. You will receive an email to confirm once the refund has been completed. Don't forget to keep the return receipt from the courier until your refund has been processed.

If you're unable to submit the request, please reach out to us at service@vevieliving.com with the order and item details. If there are quality issues, please provide images of the exact faulty parts of the items that need to be returned.

Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error with your order.

If you have received a damaged or incorrect item, please contact us as soon as possible with clear photos.

We’ll review the issue and make it right for you.

SHIPPING & DELIVERY

It is normal for tracking updates to pause briefly while your parcel is in transit, especially during international shipping or customs processing.

In most cases, your order is still moving and will update again shortly.

If your tracking hasn’t changed for more than 7 days, feel free to contact us and we’ll look into it for you.

All orders will be shipped in 1-3 Business Days.

Shipping will take around 4-9 Business Days World Wide depending on your location.

Once an order has been shipped, it is handled by the carrier.

If a package is confirmed lost in transit, we will of course work with you to find a suitable solution.

However, we are not responsible for packages marked as delivered but lost or stolen afterwards.

We recommend contacting your local carrier for further assistance in such cases.

Please allow an additional 1-3 days for delivery before contacting your local carrier for more information.